Your data and privacy requests
What Atlas holds about you, how to get a copy, correct it, restrict it or delete it, and what the cookie banner controls.
Make a request
In Account, Privacy and data, choose what you want and press Start request. You are acting as the signed-in account holder, so filing needs a recent sign-in or your password. Atlas answers by the date shown on the request, and you can follow it there and withdraw it while it is open.
| Request | What you get |
|---|---|
| Get a copy of my data | A JSON file with everything held about your account: profile, sign-ins, devices, purchases, notifications and more. When it is marked ready you have 7 days to download it. |
| Correct my data | Something held about you is wrong and you cannot change it yourself. |
| Delete my data | Your account and the data tied to it are erased. Records the law requires, such as invoices, are kept for the legal period. |
| Object to how it is used | Stop a use that rests on our legitimate interest, such as device records. |
| Pause processing | Atlas holds your data without using it while a correction or objection is decided. |
To delete the account itself right away, use Delete account in Security.
Devices
Signed-in devices are recorded so Atlas can warn you about a sign-in from a new one. The list is on the same page and in Security; remove any you do not recognize. Logged-out visitors are never recorded.
The documents
The rules are in the Privacy Policy, the Cookie Policy, the Data Processing Agreement (for what Atlas holds about your customers as your processor) and the list of subprocessors.