Refund Policy

1Test the real product before you pay

Atlas Security (“Atlas”) offers a free plan so you can test the real product within published limits before paying anything. For the Authenticator you can also integrate the SDK against your own account. Because you can check fit at no cost, refunds are limited and conditional as set out below. This policy is part of the Terms of Service.

2The refund window

You may ask for a refund within fourteen (14) days of the first purchase of a product, if the conditions in section 4 are met. The window applies to a first purchase of that product, not to renewals or repeat purchases.

3Recurring plans

You can cancel a monthly plan at any time in Account, Billing. Cancelling stops future charges and the plan stays active until the end of the term you paid for. It does not refund the current term. A renewal charge is not refundable once the term has started, unless it was a billing error or a charge you could not have cancelled in time because our system failed. If you were charged after cancelling, tell us and we will refund that charge.

4When a refund is available

We will refund a first purchase when all of these are true:

• You ask within the 14-day window, as the original purchaser, using the address on the account.
• The plan has not been used in a way that shows you accepted the service, for example shipping Protected Applications to End Users commercially or running substantial protection volume.
• There is no fraud, chargeback or abuse on the account.
• The license has not been shared, cloned or activated on unauthorised hardware.

Mistaken and duplicate charges are always refunded, whenever you tell us, and so is a charge for a plan we could not deliver.

5When a refund is not available

• The request comes after the window, or is for a renewal or repeat purchase.
• The account breached the Terms or the Acceptable Use Policy, including license sharing, reverse engineering, tampering or attacks on the platform.
• The account is flagged for fraud, payment abuse or false information.
• The plan has been actively and substantially used, or used to deliver Protected Applications commercially.
• It is a change of mind about features that were described accurately and that the free plan let you test.

We check usage and payment history before approving a refund. Where we find refund abuse, future refund eligibility may be withdrawn. Nothing here limits a refund right that the law of your country gives you and that cannot be waived.

6Cryptocurrency payments

Cryptocurrency is paid straight to our wallet, to an address made for your order and kept for 7 days. You confirm the terms before you pay: send only the coin shown, on the network shown, the payment is final, and the full amount must arrive after your wallet or exchange takes its fee. If less arrives you can send the rest to the same address. If more arrives, write to us about the difference. Coins sent to the address in another currency or token cannot be recovered. An approved refund returns the amount received in the original transaction, less any unavoidable network fee, to the originating wallet. We do not make up for exchange-rate movement between purchase and refund.

7How to ask for a refund

Send a request

Email [email protected] from the address on your account with the subject “Refund request”, your order identifier and a short reason. We confirm receipt and tell you whether the request qualifies under section 4.

8Processing and timing

• Approved cryptocurrency refunds go to the originating wallet, usually within 2 business days of approval and subject to network confirmation.
• A refunded plan is deactivated immediately, and a refunded recurring subscription is cancelled.

9Chargebacks

If you have a billing concern, contact us first: a chargeback is slower and can close your access. Starting a chargeback or payment dispute instead of asking for a refund can lead to suspension of the account and all its plans, and to a refusal of future purchases. We contest chargebacks we believe are made in bad faith and keep the records needed to do so.

10Contact